Appmixer Status

Nov 30, 2025

No incidents reported today.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

Appmixer version 6.2.2 rollout - continuation

Completed - The scheduled maintenance has been completed.
Nov 27, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 10:00 CET

Scheduled - We wanted to inform you about an upcoming system upgrade to Appmixer version 6.2.2 for the remainder of tenants, scheduled for Thursday, 27, Nov, 10:00 AM.

What to expect:
- This upgrade addresses technical improvements, including a Logstash bug fix
- No impact to your service is anticipated during this maintenance window
- No action is required on your end

We are performing a rolling update and will carefully monitor each step to ensure a smooth transition. Our team will be actively overseeing the entire process.

We appreciate your understanding as we continue to enhance the Appmixer platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Nov 26, 13:36 CET

Nov 26, 2025

Appmixer version 6.2.2 rollout

Completed - The scheduled maintenance has been completed.
Nov 26, 13:32 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 10:00 CET

Scheduled - We wanted to inform you about an upcoming system upgrade to Appmixer version 6.2.2, scheduled for Wednesday, 26, Nov, between 10:00 AM and 2:00 PM CET.

What to expect:
- This upgrade addresses technical improvements, including a Logstash bug fix
- No impact to your service is anticipated during this maintenance window
- No action is required on your end

We are performing a rolling update and will carefully monitor each step to ensure a smooth transition. Our team will be actively overseeing the entire process.

We appreciate your understanding as we continue to enhance the Appmixer platform. If you have any questions or concerns, please don't hesitate to reach out to our support team.
Nov 25, 12:34 CET

Nov 25, 2025

Unexpected Service Degradation During Scheduled Maintenance

Resolved - This incident has been resolved.
Nov 25, 12:30 CET

Monitoring - We are pleased to confirm that all production tenants have been successfully restored and services are now operational.
We are now addressing any remaining individual tenant-specific concerns through our standard support channels. Our engineering team continues to actively monitor all systems to ensure stability.
We will transition this incident to monitoring status and plan to fully resolve it within the days, provided no new issues arise.
Nov 20, 11:25 CET

Update - Recovery work continued as planned yesterday. We deployed an additional tenant and made significant progress on the Authentication Hub migration to AWS infrastructure. Module deployment is ongoing and will continue today, followed by testing before the switchover.
The status remains consistent with our previous update - nearly all tenants are operational, with final deployment work continuing for the remaining tenants.
Nov 19, 07:18 CET

Update - Recovery work is resuming today following the weekend. The status remains consistent with our Friday update - nearly all tenants are operational, with final deployment work continuing for the remaining tenants pending DNS and database configuration.
We will continue with Authentication Hub migration and version 6.2.2 deployment this week.
Nov 18, 13:22 CET

Update - Recovery progress continues as planned. Nearly all tenants have been successfully restored and are operational.
We are completing deployment of the remaining tenants, pending DNS configuration confirmation for several tenants. We are also migrating Authentication Hub to AWS infrastructure and implementing a Logstash fix.
Nov 14, 09:47 CET

Update - Nearly all tenants running on version 6 has been successfully restored and is operational. Our team is actively working on the final remaining tenants.
Today, we will deploy version 6.2.2 to all restored tenants to address a critical logging infrastructure issue. This will be performed with minimal service impact.
Recovery work continues for the remaining tenants running on version 5. We will provide updates as this work progresses.
Nov 13, 09:50 CET

Update - Authentication Hub is restored and functional. We will proceed with recovering the remaining tenants.
Nov 12, 09:55 CET

Update - We have deployed the first set of tenants and are now monitoring their operation, fine-tuning resources and limits to ensure smooth performance. Once validated, we will proceed with deploying the remaining tenants.
Nov 11, 17:47 CET

Update - Tenant restoration has begun with the first tenants currently in progress. Our team is working through the restoration process, including database restoration, DNS configuration, and SSL certificate setup. Once the first tenants are fully restored and verified, we will continue systematically with the remaining tenants.
Nov 11, 13:02 CET

Update - New AWS infrastructure has been prepared over the weekend and is now ready for tenant restoration. We are completing final testing today to ensure stability before beginning the restoration process. Tenant restoration will begin today in a phased approach, starting with tenants that have simpler configurations, then proceeding systematically through all remaining tenants. We're rebuilding Docker images in AWS ECR, with versions 6.2.1, 6.1.9, and 6.1.8 already available, and other versions to follow. Work on recovering the Ceph cluster continues in parallel.
Nov 11, 09:29 CET

Update - Preparation works to restore the hosted customers continue. In the meantime, the new AWS ECR registry is ready with the latest version (older versions will be restored later). Access credentials will be sent to all self-managed customers shortly.
Nov 10, 13:15 CET

Update - We have prepared a new AWS cluster over the weekend to restore hosted customers running on version 6 from backups. Restoration will be happening during the day. Our team is also continuing work on the full recovery of the Docker image registry. Additionally, we’re working toward restoring AuthHub later today, though this depends on how the remaining recovery tasks progress.
Nov 10, 10:00 CET

Update - Recovery of the Ceph storage system has proven more complex and slower than anticipated. We are therefore executing a contingency plan to recreate the cluster in an alternative environment and restore all tenants from backups. The new cluster has been deployed, and we are currently validating the tenant recovery process.
Nov 9, 17:58 CET

Update - ~19% of OSD left to recover. Ceph is slowly recovering. Work on recovering our registry continues.
Nov 8, 10:45 CET

Update - 76% OSDs up. After that ceph cluster needs to rebalance.
Nov 7, 22:03 CET

Update - Over 60% of OSDs restored. Restoration of Docker images in progress.
Nov 7, 17:02 CET

Update - We’re still working on the broken OSDs — it’s taking longer than expected to get them all back online. In the meantime, we’ve also started fixing the issues with the Docker registry.
Nov 7, 14:30 CET

Update - We’ve fixed the root cause affecting our Ceph cluster, and the cluster is now being restored. The issue turned out to be a bug in ceph cluster, where the Python sub-interpreter used by the mgr modules wasn’t loading plugins correctly.
In the meantime, our team has fixed the manager side and is working on restoring the broken OSDs. We expect this to take the next 2-3 hours.
Nov 7, 11:13 CET

Update - We’re currently experiencing a partial service outage affecting some tenants following our scheduled maintenance. Unfortunately, a few unexpected issues have made recovery take longer than planned.

Our engineering team is fully engaged and working hard to restore all services as quickly as possible. We’re making progress, but it may take more time before everything is back to normal.

We’re very sorry for the ongoing disruption and truly appreciate your patience and understanding while we work to resolve this. We’ll continue to share updates as soon as we have more information.
Nov 7, 08:56 CET

Identified - During ongoing scheduled maintenance, we identified unexpected issues impacting service availability for some tenants. While the maintenance activities were still in progress, several tenants began experiencing partial outages and degraded performance.

Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. Further updates will be provided as more information becomes available.
Nov 6, 13:15 CET

Planned maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 12:25 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:13 CET

Scheduled - The planned maintenance is still in progress and is expected to continue for approximately one to two more hours.
Nov 6, 10:12 CET

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

Nov 19, 2025

Nov 18, 2025

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

All Systems Operational

Past Incidents